I’m a customer-centric design researcher and strategist who builds winning products & services by leveraging UX research to understand latent human needs and desires. Creating connected in-vehicle experiences to help drivers acclimate to hands-free driving Research Lead - Service Design, Strategy, UX/UI, Brand Case Study Building out the digital strategy for the best-selling vehicle in America Research Lead - Strategy, UX/UI Case Study Defining an AV commute service to enhance urban living in traffic-riddled Austin Design Lead - Service Design, UX/UI Case Study Designing a learning program to acquaint customers with over-the-air updates Design Lead - Service Design, UX/UI, Experience Design, Brand Case Study Launching and scaling a national movement to rethink the potentials of urban infrastructure Design Lead - Strategy, Service Design, Participatory Design, Brand Coming soon Envisioning a new category of urban living in the Saudi real estate development space Design Lead - Strategy, Spatial Design, UX/UI, Experience Design Coming soon contact tiffobser@gmail.com