I’m a customer-centric design researcher and strategist who builds winning products & services by leveraging UX research to understand latent human needs and desires.

 

Creating connected in-vehicle experiences to help drivers acclimate to hands-free driving

Research Lead - Service Design, Strategy, UX/UI, Brand

Building out the digital strategy for the best-selling vehicle in America

Research Lead - Strategy, UX/UI

Defining an AV commute service to enhance urban living in traffic-riddled Austin

Design Lead - Service Design, UX/UI

Designing a learning program to acquaint customers with over-the-air updates

Design Lead - Service Design, UX/UI, Experience Design, Brand

Launching and scaling a national movement to rethink the potentials of urban infrastructure

Design Lead - Strategy, Service Design, Participatory Design, Brand

Envisioning a new category of urban living in the Saudi real estate development space

Design Lead - Strategy, Spatial Design, UX/UI, Experience Design

contact tiffobser@gmail.com